Writing
Notes on post purchase claims
Notes on reading the evidence behind post purchase claims. No forecasts, and every number attributed to where it came from.
Can you tell if a damage photo was generated by AI?
Detection tools advertise high nineties accuracy. On compressed images that drops under sixty percent. What a claim photo can actually prove about its own origin, and the one question worth asking when it stays unclear.
15 September 2026 · 4 minute readTracking says delivered. Your customer says it never arrived.
A delivery scan records that a driver pressed a button on a handheld. Whether anyone received the parcel is a separate question. How to read the carrier record, and the one question to ask when it stays ambiguous.
15 September 2026 · 4 minute read